Staying connected in today’s digital world is essential. And to stay connected we need to have enough balance on our sim card.
That’s why in this guide, we’ll cover everything you need to know about topping up your EE SIM card in the UK. We’ll cover the different methods, including online top-ups, phone top-ups and in-store top-ups.
Why Top Up Your EE SIM Card?
There are a few reasons why you might need to top up your EE SIM card:
- Your Pay As You Go (PAYG) credit is running low: If you’re on a PAYG plan, you’ll need to top up your credit to continue making calls, sending texts, and using data.
- You’re approaching the data allowance limit on your contract: If you’re on a contract plan with a data allowance, you can top up your credit to avoid data charges when you reach your limit.
- You want to add a bolt-on to your plan: EE offers a variety of bolt-ons that can give you extra minutes, texts, or data. You can top up your credit to purchase these bolt-ons.
Ways to Top Up EE SIM Card
There are a number of ways to top up your EE SIM card in the UK. Here are the most common methods:
| Method | Description | Advantages | Disadvantages |
|---|---|---|---|
| Online top-up | Top up your SIM card directly from the EE website or app. | Convenient and can be done 24/7 | You’ll need a debit or credit card to top up online. |
| Phone top-up | Top up your SIM card by calling a specific number. | Quick and easy | You may be charged a fee for phone top-up. |
| In-store top-up | Top up your SIM card at an EE store or a retailer that sells EE top-up vouchers. | No need for a debit or credit card | May not be convenient if there isn’t an EE store or retailer near you. |
| Top-up voucher | Purchase a top-up voucher from a retailer and then redeem the voucher online or by phone. | Can be a good option if you don’t want to use a debit or credit card | You’ll need to find a retailer that sells EE top-up vouchers. |
How to Top Up Online
Based on sources from the EE website, there are 2 ways to top up online using a credit or debit card.
1. Online Card Payment:
Use our online payment tool to top up any EE mobile account.
- Enter the number of the phone you want to top up
- Select the amount – between £5 – £35
- Enter an email address to get confirmation of the top up
- Fill out the payment form with your card details, click pay now
- We’ll show confirmation of the payment and send this to your chosen email as well.
2. Log in to Your EE Account Online:
Log in with your email address or username or create an account if you don’t already have one. Once you’re logged in go to:
- From the top menu on your screen
- Choose Top Up
- Enter the phone number you want to top up
- Select the amount you want to top up
- Fill out the payment form with your card details and click Pay now.
- We’ll confirm your top up on the next screen.
How to Top Up by Phone
Here’s how to top up your EE SIM card by phone:
- Call 150 from the EE device you want to top up – have your payment card or details to hand
- Choose Top Up and follow the payment instructions.
Note: You may be charged a fee for phone top-up. The fee will be deducted from the amount you top up.
Top Up by Text
If you’ve already registered a credit or debit card, you can top up by text.
Text the following details to 150 from your EE phone:
- The letters CR
- The last 4 digits of your registered credit or debit card number
- The amount you want to top up, between £5 and £95
- For example, to top up £10 with card ending in 1234 text CR 1234 10
Remember to include spaces between each set of digits.
We’ll text you to confirm that your top-up has been successful.
How to Top Up In-Store
Here’s how to top up your EE SIM card in-store:
- Find an EE store or a retailer that sells EE top-up vouchers.
- Tell the cashier that you want to top up your EE SIM card.
- Give the cashier the amount you want to top up.
- The cashier will give you a receipt with a top-up code.
- You can then redeem the top-up code online or by phone.
Top up using an E-voucher or E top-up card
An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for 6 months. You can purchase them from EE stores. E top-up cards have 13-digit numbers. You can buy E-voucher cards from more than 100,000 shops around the UK or anywhere you see the green top-up logo.
Find your nearest E-voucher store:
To top up with an E-voucher:
Text 150 with VO, then a space and then the 16-digit voucher number, for example, VO 1234567891234567.
Link an existing E top-up card to your device:
Text 150 with ETU, then a space and then the 13-digit E top-up card number for example, ETU 1234567891234. To top up, choose an amount, between £5 and £50 in £5 increments. Your E top-up card will be swiped, and the amount added to your card
You can also call 150 from your EE phone and follow the instructions to top up.
Additional Tips for Topping Up Your EE SIM Card
Here are a few additional tips for topping up your EE SIM card:
- Set up automatic top-up: You can set up automatic top-up with EE so that your credit is topped up automatically when it reaches a certain level. This can help to avoid running out of credit.
- Check your balance regularly: You can check your balance by dialing *100# from your EE mobile phone.
- Keep your top-up code safe: If you top up using a top-up voucher, make sure to keep the top-up code safe. Once you’ve used the code, you won’t be able to use it again.
- Consider a contract plan: If you’re a frequent user, a contract plan might be a more cost-effective option. With a contract plan, you’ll pay a monthly fee for a set amount of minutes, texts, and data.
Troubleshooting Common Top-Up Issues
If you’re having trouble topping up your EE SIM card, here are a few things you can try:
- Check your network coverage: Make sure that you have good network coverage. If you’re in an area with poor coverage, you may not be able to top up your SIM card.
- Check your payment details: If you’re topping up online, make sure that your payment details are correct.
- Contact EE customer service: If you’re still having trouble, you can contact EE customer service for help.
Conclusion
Topping up your EE SIM card is a simple process that can be done in a variety of ways. By following the tips in this guide, you can easily top up your credit and stay connected.
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Source: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone